• Refund policy

    RETURNS

    If you’re looking to return or exchange your order for whatever reason, we're here to help!  We do not accept returns or exchanges for personalized or custom orders but if you are unhappy for any reason we promise to make it right! We do accept returns or exchanges on stock items within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method if you simply follow the instructions in your order confirmation email.

    Please note the following exceptions to our return and exchange policy:

    • Returned items must be returned in original packaging
    • Returned items must have no visible signs of wear or use

    To initiate a return or exchange, please complete the following steps:

    1. Login to our online return portal using your email address and order ID
    2. Choose the products you wish to return or exchange from your order
    3. Print your prepaid shipping label that you will receive by email
    4. Send all items back to us using the label provided

    Refunds (if applicable) 
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

    Late or missing refunds (if applicable) 
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 
    Next contact your bank. There is often some processing time before a refund is posted. 
    If you’ve done all of this and you still have not received your refund yet, please contact us at hello@themandolatwins.com. 

    Sale items (if applicable) 
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

    Exchanges (if applicable) 
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@themandolatwins.com and send your item to: Doormat DeCoir, 1131 Alma St, A, Tomball TX 77375, United States. 

    Gifts 
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

    Shipping 
    To return your product, you should mail your product to: Doormat DeCoir, 1131 Alma St, A, Tomball TX 77375, United States 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.