Shipping and Returns
At Doormat DeCoir our goal is to offer you the best shipping options, no matter where you are. We deliver to customers all over the globe and strive to provide the highest level of care and responsiveness.
- Processing time: we aim to dispatch all orders within 1 business day, at which time, you will receive an email confirmation with your tracking information to know exactly when you'll receive your purchase.
- Shipping times: we offer shipping options from USPS ground to FedEx Priority Overnight - it's up to you! These options will be presented to you at checkout with estimated shipping times.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We do not accept returns or exchanges for personalized or custom orders but if you are unhappy for any reason we promise to make it right! We do accept returns or exchanges on stock items within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method if you simply follow the instructions in your order confirmation email.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
Refunds should appear within 3-5 business days after your return is delivered back to us.
If you have any other questions please reach out to us here.
50K + Custom Doormats Handmade Since 2017
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